valsectsports.com is committed to providing customers with clear and reasonable return and refund services. The following policy applies to products purchased through valsectsports.com.
- Return Period
Customers wishing to return goods should contact us and submit a return request within 30 days of receiving the goods. Return requests submitted after 30 days may not be accepted, unless otherwise stipulated by applicable law.
- Return Conditions
Returned goods should be in resalable condition. The goods should, as far as possible, retain their original packaging, accessories, and related materials, and should not have any obvious damage caused by improper customer use, damage, or human error.
For used, damaged, modified, or missing essential accessories, we may decide whether to accept the return and issue a refund based on the actual condition of the goods.
- Return Process
To return goods, please contact us first at support@valsectsports.com, providing order information and the reason for the return. Please do not send the goods back directly without confirmation. After customer service confirms the return request, we will provide you with the appropriate return instructions.
- Refund Processing
After receiving and inspecting the returned goods, we typically process eligible refund requests within approximately 3 business days. Refunds will be processed via the original payment method, and the actual arrival time may vary depending on the processing speed of the bank, credit card institution, or third-party payment service provider.
- Product Issues
If the goods you receive have obvious quality problems, are damaged during transportation, or are significantly different from the order, please contact us as soon as possible. We will verify the specific circumstances and provide a return, exchange, or refund solution if conditions are met.
- Circumstances Not Eligible for Return
The following situations may not qualify for a return or refund:
Returns exceeding the 30-day return period;
Damage caused by improper use, storage, or human error;
Embarrassing signs of use and unsuitable for resale;
Missing essential accessories or original packaging, affecting resale;
Returning goods without prior contact and confirmation.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Order cancellation depends on the current processing and shipping status. If your order has already entered the shipping process, it may need to be processed according to the return procedure.
- Contact Us
For returns, refunds, or related inquiries, please contact us:
Valsect LLC
705 Spring Valley Rd Lot 40,
Athens, GA 30605
Email: support@valsectsports.com
Phone: +1 762-376-8687
We will promptly review your request based on your order status and strive to provide you with a reasonable solution.